Contact Us
This page sets out how to contact N1 Interactive Ltd, the company operating praisecasino.ca. Please use the details below for any questions, requests or concerns about your account or the website.
How to Reach Us
You may contact us by email or by post at the following details:
- Email: [email protected]
- Address: N1 Interactive Ltd, 206 Wisely House, Old Bakery Street, Valletta, VLT 1451, Malta
Email is the preferred way to reach us, as it allows us to keep a clear record of your enquiry and our reply.
Help & Support
Our customer service team handles enquiries about accounts, payments, website access, responsible gaming and the terms that apply to the use of our services. Each enquiry is dealt with in a fair, courteous and confidential manner.
Before you write to us
To help us deal with your enquiry efficiently, please include the following in your message:
- The email address registered with your account
- A clear description of the question or problem
- Any relevant dates, amounts or transaction references
- Screenshots or other supporting material, where available
For your own security, never include your password or full payment card details in an email. We will never ask you for them.
Response times
We read and answer every enquiry in the order in which we receive it. We aim to reply as soon as reasonably possible. The time needed for a full answer depends on the nature and complexity of the matter. Some enquiries, such as those involving payments or account verification, may require additional checks or documents from you. If we need more information, we will tell you what is required.
Complaints
If you are dissatisfied with our service or with a decision concerning your account, please write to us at [email protected] and state clearly the reasons for your complaint. We will review the matter carefully and inform you of the outcome in writing.